stebanchacon
Business Process Expert
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About Freelancer
A highly experienced Business Process Expert with a strong background in global operations, project management, and administrative functions across leading multinational companies. Skilled in SAP, Salesforce, Microsoft Dynamics 365, and Excel, with a focus on streamlining processes and driving efficiency. Fluent in Spanish, English, and Portuguese, and adept at working in multicultural environments. Proven success in leading training programs, managing end-to-end HR and contract processes, and implementing system migrations. Brings strong analytical thinking, attention to detail, and a commitment to continuous improvement.
Education
D
Database Administration – SQL Management
National Technical University (UTN), Alajuela
Focused on managing and administering databases using SQL
D
Document Management / Archiving – General Program
National Learning Institute (INA)
Training in organizing, managing, and archiving official documents and records
E
English – Customer Service, TOEFL – International Communication
Inlingua / INA – Pro-language
Completed advanced English training with a focus on customer service and oral communication, including TOEFL certificatio
P
Portuguese Language Proficiency (C2 Level – CEFR)
Mastered Portuguese language, grammar, and literature at an advanced (C2) level
Work & Experience
W
WW Business Process Expert
Hewlett Packard Enterprise (HPE)
Supported end-to-end business processes globally, managed documentation and payments, conducted training, coordinated with global teams, and led process standardization across regions using tools like Salesforce (SFDC), SAP, and Ariba.
A
AMS Regional Project Manager & CRM Support Lead
Hewlett Packard Enterprise (HPE)
Led project management and CRM support for the AMS region, oversaw documentation, training, payment processes, and team coordination. Standardized and migrated regional processes to global models.
H
HR Admin – Data Analyst
Siemens Costa Rica
Handled data analysis, payroll support, and back-office HR functions for Brazil. Managed various employee benefit processes and served as a trusted second-level administrator.
B
Business Development Representative
N3 (Microsoft Partner)
Built strong client relationships, qualified leads, and drove sales initiatives for Microsoft in Brazil. Managed CRM systems and aligned resources to maximize revenue and customer satisfaction.
H
HR Recruitment Specialist
Amazon
Managed high-volume hiring processes including candidate screening, system entries, interview scheduling, and documentation. Designed recruitment materials and created operational tracking systems.
C
Customer Service & Technical Support Specialist
Amazon
Provided tiered support for Kindle users in Brazil, Mexico, and North America. Led projects focused on language improvements and internal communication. Maintained process documentation
T
Technical Support Specialist
SYKES Latin America
Provided technical support in English, Spanish, and Portuguese for clients including Intel, Motorola, and Siemens.
T
Technical Services & Aircraft Marshalling
Grupo Taca
Provided technical support and aircraft marshalling services at Juan Santamaría International Airport.
Awards
I
ITIL V4 Certification
Certified in ITIL V4, demonstrating knowledge in IT service management and process optimization.
C
Cybersecurity Certification
Completed training in cybersecurity practices, emphasizing risk management and data protection.
H
Harvard ManageMentor Certification – Process Improvement & Ethics at Work
Awarded certificates in professional development topics, including workplace ethics and process improvement through Harvard ManageMentor.
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- Location
- Type
- English LevelProfessional
- GenderMale
- Emailstebanchacon@gmail.com
- Phone Number6033 9975